EDUCATION
Bachelor's, Digital Business Management
Humber College, Toronto, ON / Expected Graduation: 2025
OSSD, Virtual High School
Online / 2018 - 2021
SKILLS
Technical
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Microsoft Office
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Wix Studio
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Hootsuite
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HubSpot
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Google Ads
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Facebook Ads
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Canva
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Figma
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Photoshop
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Midjourney
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Alura
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ChatGPT
Soft
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Customer Service
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Teamwork and Collaboration
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High Attention to Detail
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Project Management
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Strong Problem-solving
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Critical Thinking
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Work Under Pressure
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Written and Verbal Communication
WORK EXPERIENCE
August 2023 - Present
Athletics Facility Attendant /
Humber College
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Assisted 4-5 visitors per 4-hour shift, addressing specific needs and enhancing their experience with attentive service
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Maintained a clean and organized environment throughout all facility areas, contributing to positive visitor feedback on cleanliness and ensuring a pleasant atmosphere
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Supported monthly events, helping manage spaces for smooth setup and guest flow
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Monitored adherence to facility rules, reinforcing safety standards that helped maintain a low incident rate in a facility accommodating up to 500 visitors on busy days
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Performed regular equipment checks during shifts, ensuring readiness for peak times and reducing potential downtime
August 2022 - August 2023
Store Associate /
Tim Hortons
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Processed an average of 150 orders daily, maintaining high accuracy and efficiency in a fast-paced environment
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Performed inventory checks twice daily, ensuring that essential supplies were restocked promptly
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Resolved customer complaints and inquiries with a 97% satisfaction rate, contributing to repeat business and customer loyalty
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Achieved an average order completion time of under 2 minutes during peak hours, balancing speed with quality •
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Collaborated with team members to achieve a 10% reduction in wait times during high-demand periods